Welfare Rights and Advice

Our Welfare Rights and Advice Project provides advice and information of a wide variety of issues relating to the welfare of our service users.
The service is delivered by telephone or in person by appointment. The service is divided into two projects which are:

• Tudor Road
• Community mental health team

Project aims

• To provide an integrated Information and Advice Service that encompasses welfare benefits and advice and sign posting to other mental health services.
• To support our service users to access their rights and welfare benefits entitlements.
• To provide a free, independent and confidential advice service.
• To reduce social exclusion and isolation within City & Hackney by providing access to information on welfare benefits and local mental health services.

Quotes about Mind’s Advice Service

“I would recommend this service because they are very helpful and friendly and know what they are talking about.”

“I would like to this opportunity with this form to state (as a previously highly trained manager working for first class companies, now retired) as how much I was impressed with the service and help I received from your Advice and Guidance staff on my visits to your offices. Obviously I would have no hesitation in recommending your services at any time to anyone. As a matter of fact I would say that the cooperation by your staff was among some of the best I have experienced during my long varied associations”

Eligibility criteria:

Tudor Road service: Clients must be residents of Hackney or the City Of London and have mental health needs.

CMHT Service: referrals via CMHTs only.